ADA Overview

Reasonable Modification/Accommodation

A reasonable modification/accommodation is a change, exception or adjustment that the Orange County Transportation Authority (OCTA) can make to its rules, policies, practices, and procedures to provide a customer with a disability an equal opportunity to utilize OCTA services.

Reasonable Modification/Accommodation Requests

In compliance with the Americans with Disabilities Act (ADA), OCTA allows requests for reasonable modification/accommodation to customers with disabilities.

The request should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use OCTA’s services.

Requests for reasonable modification/accommodation can be made in writing or online using the Reasonable Modification Accommodation Request Form.

The completed request form should be printed out and mailed to:

The completed request form can also be emailed to: ADAInquiries@OCTA.net.

Request forms can also be obtained at:

The OCTA Store is open Monday – Friday, from 8:00 a.m. to 5:00 p.m.

Customers requesting a reasonable modification via the Reasonable Modification Accommodation Request Form will receive a determination regarding the request as soon as reasonably possible.

Reasonable Modification/Accommodation Complaint Process

Customers with disabilities may file complaints regarding denied requests for a reasonable modification or accommodation. Complaints may be made by any of the following methods:

• Via Mail to:
  Orange County Transportation Authority
  c/o Federal Compliance Officer
  P.O. Box 14184
  Orange, CA 92863-1584
• Via Phone
  (800) 636-RIDE or
  TDD - Hearing Impaired (714) 636-HEAR (4327)
• Via OCTA Website
  Customer Comment Form online  
• Via Email
  ADAInquiries@OCTA.net
  Orange County Transportation Authority will investigate the complaint and provide a response to the customer with 10 business days.

FAQ’s about Reasonable Modification/Accommodation Requests – click here.

ADA-Related Service Complaints

OCTA welcomes comments, compliments, and complaints from customers on their experiences using OCTA services. Customer input helps us identify areas needing improvement, and commendations are always appreciated. To submit a comment, compliment, or complaint, please fill out the Customer Comment Form.

• The OCTA ADA-Related Service Complaints Process can be found here.
• Americans with Disability Act – Notice