Overview

As part of this commitment, OCTA has established a Fraud Hotline for employees, vendors, and the public at large to report concerns about suspected fraud, waste, or abuse. OCTA has contracted with an independent company, Ethicspoint, to accept calls and internet reports 24 hours per day, 7 days per week.

Ethicspoint

Ethicspoint is carefully designed and managed to maintain your confidentiality and anonymity throughout the reporting process. Step-by-step instructions guide you to help ensure that you do not inadvertently compromise its safeguards.

Step 1: You can use three convenient channels to file a report:

OCTA Network

Click the link to file a report and you will be automatically linked to Ethicspoint’s secure landing page.

Public Interest

From any computer having internet access, go to ethicspoint.com and click on “File a Report” and enter “OCTA” in the Organization Name field.

Toll Free Phone

Call the Ethicspoint toll free hotline at (877) 315-9918*. A compliance specialist will enter your report into the Ethicspoint system.

* For TTY, call (866) 294-9572. You must identify OCTA was the agency about which you are calling.

Step 2: Once you have completed your report you will be asked to create a password. The Ethicspoint system will generate an identification code called a “Report Key”. Write them both down and keep them in a safe place. You will need them to follow-up on your report.

To provide for additional information and to inform you of the status of your report, we ask that you reconnect with ethicspoint system in 8 to 10 business days using any of the three channels. This time, click on (or ask the toll free operator to perform) “Follow-Up” and provide your Report Key and Password.

Step 3: Unless you have chosen to identify yourself, your report will remain anonymous. Reports will be reviewed by OCTA’s Internal Audit Department. A response to your report and/or follow-up questions will be posted to the Ethicspoint’s system within 5 to 8 business days. OCTA’s Internal Audit Department will review, investigate and respond to all reports in a timely manner.

Further, in order to ensure proper and timely action on all reports, the Internal Audit Department will prepare quarterly reports of Fraud Hotline Activity to the Finance and Administration Committee of OCTA’s Board of Directors. These reports will reflect the nature of complaints received and the status of disposition of these reports but will not include any information that could compromise the anonymity of reporters.

Other Useful Numbers

• For bus pass sales information, to report bus passby, compliments or complaints call Customer Relations at (714) 636-7433 or email customers@octa.net.
• To report unsafe conditions, email HealthandSafety@octa.net.
• To contact Internal Audit, call (714) 560-5468.
• For TTY, call (866) 294-9572. You must identify OCTA as the agency about which you are calling.
• For labor and employee relations/EEO office, contact (714) 560-5852.