Making Better Connections Study
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We received more than 8,500 responses from outreach efforts, listened to your bus-riding preferences, met many of you in person at our 19 bus ride-alongs and 26 pop-up events at transportation centers, markets and cultural events, and discussed the project with you at three virtual and community meetings and a public hearing.
We appreciate your feedback!
Thank you for participating in the Making Better Connections Study. The plan has been approved by the OCTA Board of Directors and will be implemented over eight service changes, beginning with the February 2023 service change and continuing through 2024, dependent on available resources.
Final Route Changes
These route changes maximize efficacy, increase bus service on high ridership routes, reduce the wait time to catch bus and simplify route structures.
Project Schedule
The Making Better Connections project will be a 4-year process, beginning with two years of planning and analysis while the third and fourth year will focus on implementation. View the project schedule below to see key milestones and project phases.
Research, Data Collection, and Analysis
July
- Project goal development
- Public engagement planning
September
- Previous planning document review
October
- Branding/naming development
- Paratransit and Flex trends
November
- Fixed-route trend analysis
December
- Origin-destination travel analysis
January 24
- Present program framework and guiding principles to Board and seek approval
- Seek Board approval for implementation of public outreach
January 24 - February 18
- Conduct Phase 1 public outreach
May 23
- Present draft proposed bus restructuring plan to the board
May 23 - July 25
- Conduct Title VI service equity analysis
- Conduct ACCESS impact analysis
- Conduct phase II public outreach
July 25
- Present draft outreach report to Board
- Conduct Public Hearing
August - September
- Make any adjustments to the draft plan based on public comments and to mitigate impacts
October 24
- Present final bus restructuring plan, share final outreach report to Board and seek approval
October 2022 - January 2023
Prepare for Service Change, including:
- Develop new schedules for all routes
- Vehicle scheduling and operator work assignments
- Update and create new operating documents (i.e. turning instructions)
- Operator bidding
- GIS staff make changes to route structure
- Bus stop changes
- Fleet assignment
- Review Schedules with Union
- Develop a customer communications program
- Launch an extensive marketing campaign
October 2022 - January 2023
Prepare for Service Change, including:
- Develop new schedules for all routes
- Vehicle scheduling and operator work assignments
- Update and create new operating documents (i.e. turning instructions)
- Operator bidding
- GIS staff make changes to route structure
- Bus stop changes
- Fleet assignment
- Review Schedules with Union
- Develop a customer communications program
- Launch an extensive marketing campaign
February
- Implement the first phase of changes. For details, click here.
May - November
- Continue rollout of improvements in response to changes in demand and resource availability
February - November
- Continue rollout of improvements in response to changes in demand and resource availability
Resources
PDF
PDF
Booklet
PDF
PDF
Community Engagement Plan
Project Central
Find everything you need, from materials to answers, at the OCTA Store. Visit us at 600 S. Main St. (cross street La Veta) in Orange. Monday - Friday from 8:00 a.m. to 5:00 p.m.